FAQ
Shipping Policy
Order Processing
We process all orders within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, we will send you an email with the shipping details.
Domestic Shipping Options
1.Standard Shipping
- Shipping charges are calculated and displayed at checkout.
- LTL Carrier Option: UPS Ground; FedEx Ground.
2.Customer-Arranged Carrier Pickup
- If you prefer to use your own carrier, please select the "Customer Carrier Pickup" option at checkout.
- Once your order is ready for pickup, we will notify you via email with the details and required documentation.
How to Check the Status of Your Order
Once your order has shipped or is ready for pickup, you will receive an email with tracking information or pickup details. For shipped orders, please allow 48 hours for the tracking information to update.
If you haven’t received your order or pickup confirmation within 5 days of placing your order, contact us at .com with your name and order number. We’ll be happy to assist you.
Wholesale Discount Policy
We value our wholesale customers and are pleased to offer volume discounts on bulk purchases. Our tiered pricing structure rewards larger orders with greater savings.
Eligibility
- The wholesale discount program is available to businesses, organizations, or individuals placing bulk orders.
How to Access Bulk Pricing
To access wholesale discounts, customers must:
- Email us at [Your Email Address] with the subject line: "Request for Bulk Discount Access."
- Include the following details:
- Business name (if applicable)
- Contact information
Upon review, we will set up a customized B2B login page for you, allowing you to access discounted pricing and conveniently place your orders directly through the platform.